If you signed up for a TravelSmart VIP membership and now want out, you’re not alone — and there’s a legal path to get there. Here’s what you need to know before you try to cancel.
Who Is TravelSmart VIP?
Established in 2012, TravelSmart VIP is a vacation membership club that started with a single three-star hotel in Punta Cana and has since expanded across several countries. The club is part of Sunwing Travel Group and is operated in partnership with Blue Diamond Resorts, giving it access to a network of resorts throughout Mexico and the Caribbean. Members use a points system called “SmartPoints” to book stays and access discounts on flights, lodging, and vacation packages.
Where Is TravelSmart VIP Located?
TravelSmart VIP operates resorts across Jamaica, Cuba, and the Dominican Republic, as well as properties in Mexico, under brands like Royalton and Memories.
Selling memberships in the Caribbean without a local license
Like Unlimited Vacation Club, TravelSmart VIP expands its sales operations into Caribbean island destinations without holding a proper local business license in those countries. Instead, it sells under the umbrella of its partner resort brands — Royalton, Memories, and other Blue Diamond Resorts properties — rather than registering as its own standalone business in that jurisdiction. Members who signed at a Caribbean property may have assumed they were dealing with a properly licensed local entity when they weren’t.
TravelSmart VIP Is a Vacation Club, Not a Timeshare
TravelSmart VIP sells club membership access, not property ownership. Some members mistake this for a traditional timeshare, but it functions as a points-based discount and booking system tied to a network of resorts.
They Don’t Own the Resorts — So Why Are You Paying Ongoing Fees?
TravelSmart VIP books member stays through its partner resort network — it doesn’t own the properties itself. Since there’s no property ownership involved, ongoing fees tied to “ownership” don’t hold up.
How TravelSmart VIP Sells Memberships
Members consistently describe the same pattern: an invitation while vacationing at a partner resort, drinks served during a lengthy sales presentation, and pressure to sign the SmartPoints membership before leaving.
Why Are So Many TravelSmart VIP Members Cancelling? Top Complaints
- Changing point systems. Members report that the SmartPoints structure and its value has changed after they signed, reducing what they originally paid for.
- Difficulty cancelling. Members who request cancellation say the company points them back to contract clauses rather than processing the request.
- Financial hardship ignored. Members who can no longer afford the membership, or never used it, report being told they still owe the full remaining balance regardless of circumstances.
- High-pressure presentations. Long sales sessions with alcohol served throughout are a common thread across member complaints.
Can You Cancel a TravelSmart VIP Membership?
Yes. Regardless of whether you’re past the rescission period or still carry a balance, cancellation is possible — but it has to be done the legal way.
What Happens If You Cancel the Wrong Way
- You could face continued financial costs through your financial institution if the cancellation isn’t handled properly
- TravelSmart VIP does not issue refunds outside the rescission period, even when you’re legally in the right
- Because the contract is governed by Mexican jurisdiction on Mexico-based memberships, U.S.-based remedies have limited reach
Why TravelSmart VIP Cancellations Require a Mexico Timeshare Expert
Some companies in this space have been known to sell member files to U.S. collection agencies, despite the fact that jurisdiction remains in Mexico — making that collection attempt illegal. A Mexico timeshare expert knows these tactics and how to cancel your membership the legal way, without paying anyone and without damaging your credit.
How to Legally Cancel Your TravelSmart VIP Membership
Wayne personally prepares your legal cancellation notice and supporting documents for you — Document Preparation Service, $995.
Guarantee: 90-day cancellation guarantee, regardless of whether your membership is paid in full or still has a balance.
About the Author
Wayne C. Robinson is the founder of Everything About Timeshares and author of Everything About Timeshares: Before, During and After the Sale. He spent 15 years working resort-side in the timeshare industry — in sales, marketing, and contracts — across the U.S., Canada, Mexico, and the Caribbean, including roles with major resort brands. He left the industry after refusing to keep misleading clients to make a sale, and has spent the past 10 years helping timeshare owners legally cancel their memberships without paying anyone, without lawyers, and without damaging their credit.